Alidan Online School – Refund and Returns Policy
1. Scope of the Refund and Returns Policy: This Refund and Returns Policy applies solely to online courses purchased through the Alidan Online School website. Please read this policy carefully before making any purchases.
2. Refund Eligibility: a. Refunds will be considered within a specified timeframe, typically within 5 days from the date of purchase. b. To be eligible for a refund, the user must provide a valid reason for dissatisfaction with the course content and submit the request within the stipulated timeframe.
3. Refund Procedure: a. Users must contact Alidan Online School’s customer support via info@alidanonlineschool.com to initiate the refund process. b. The refund request must include the user’s name, contact information, course details, and a detailed explanation of the reason for the refund.
4. Non-Refundable Items: a. Certain items may not be eligible for a refund, such as promotional or discounted courses. b. If the course includes downloadable content, it may not be eligible for a refund once the download has been initiated.
5. Processing Time: a. Refund requests will be processed within 2 days of receiving the request. b. The refunded amount may take additional time to reflect in the user’s account, depending on the payment method.
6. Course Access Upon Refund: a. Upon approval of a refund, the user’s access to the course content will be revoked. b. Any downloaded or saved course materials must be deleted or destroyed upon refund approval.
7. Course Modifications or Cancellations: a. Alidan Online School reserves the right to modify or cancel a course at any time, including changes to course content or instructors. b. In the event of a course cancellation, users will be notified, and refunds will be processed as applicable.
8. Contact Information: For any inquiries or to initiate a refund request, please contact our customer support team at info@alidanonlineschool.com.
9. Changes to Refund and Returns Policy: Alidan Online School reserves the right to modify this Refund and Returns Policy at any time. Users are responsible for reviewing the policy periodically for any changes.
10. Governing Law: This Refund and Returns Policy is governed by and construed in accordance with the laws of Kenya